refund policy
At Goodesign, we are committed to creating and delivering furniture that enhances the beauty and functionality of your living spaces. We understand the importance of good design and its impact on your wellbeing. We want you to be completely satisfied with your purchase, and we've developed a comprehensive refund policy to ensure your peace of mind.
30-Day Refund Period: You have up to 30 days from the date of delivery to request a refund for your purchase.
Refund Eligibility:
1. Unopened Items: We accept full refunds for items that are unopened and in their original packaging.
2. Opened Items: If you have opened the item but it is still in like-new condition, we will issue a refund with a 20% restocking fee.
3. Used or Damaged Items: We cannot issue a refund for items that have been used or damaged due to use.
Missing, Wrong, or Damaged Items: If you receive an order with missing items, the wrong item, or items damaged upon arrival, please contact us immediately. We will work with you on a case-by-case basis to resolve these issues promptly.
Damaged in Transit: In the unfortunate event that your order arrives damaged in transit, we will make a claim with our shipping provider. We will then send you a replacement item free of charge within 3-5 business days.
Shipping Returns: For returns, you will be responsible for the shipping fees, which will be deducted from your refund amount. We will provide you with a shipping label to facilitate the return process.
Exchanges: We typically do not offer exchanges. However, if you receive the wrong item or a damaged item, we will replace it at no additional cost.
We value your satisfaction and aim to provide you with exceptional customer service. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our dedicated team is here to assist you every step of the way.
Thank you for choosing Goodesign.
30-Day Refund Period: You have up to 30 days from the date of delivery to request a refund for your purchase.
Refund Eligibility:
1. Unopened Items: We accept full refunds for items that are unopened and in their original packaging.
2. Opened Items: If you have opened the item but it is still in like-new condition, we will issue a refund with a 20% restocking fee.
3. Used or Damaged Items: We cannot issue a refund for items that have been used or damaged due to use.
Missing, Wrong, or Damaged Items: If you receive an order with missing items, the wrong item, or items damaged upon arrival, please contact us immediately. We will work with you on a case-by-case basis to resolve these issues promptly.
Damaged in Transit: In the unfortunate event that your order arrives damaged in transit, we will make a claim with our shipping provider. We will then send you a replacement item free of charge within 3-5 business days.
Shipping Returns: For returns, you will be responsible for the shipping fees, which will be deducted from your refund amount. We will provide you with a shipping label to facilitate the return process.
Exchanges: We typically do not offer exchanges. However, if you receive the wrong item or a damaged item, we will replace it at no additional cost.
We value your satisfaction and aim to provide you with exceptional customer service. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our dedicated team is here to assist you every step of the way.
Thank you for choosing Goodesign.