shipping policy
Thank you for choosing Goodesign, your trusted source for quality furniture. We are dedicated to providing you with the best products and services possible. To ensure a smooth and convenient shopping experience, please take a moment to review our shipping policy.
1. Processing Time:
At Goodesign, we offer a wide range of furniture, some of which is made to order to meet your unique requirements. These custom-made items typically require up to 10 days for processing before they are ready to be shipped. We will always do our best to expedite this process whenever possible, but quality craftsmanship takes time.
2. Shipping Methods:
We offer various shipping options to cater to your needs.
* Domestic Shipping:
* For shipments within the United States, we primarily use UPS for reliable and efficient delivery. The shipping rates are calculated based on the size and weight of the items in your order.
* International Shipping:
* For our international customers, we offer two options:
* DHL: Known for its global reach and speedy deliveries.
* UPS: A trusted international shipping partner.
* Shipping rates for international orders are determined based on the destination and the dimensions and weight of the products.
3. Shipping Times:
The estimated delivery times may vary based on the shipping method and your location. Please keep in mind that these are approximate times, and external factors like customs clearance may affect international shipping times.
* Domestic Shipping: Most domestic orders typically arrive within 2-7 business days from the date of shipment.
* International Shipping: International delivery times vary but generally range from 5 to 14 business days, depending on the destination.
4. Tracking Your Order:
To keep you informed, we will provide a tracking number for your order as soon as it ships. You can use this information to monitor the progress of your delivery online.
5. Shipping Fees:
Shipping fees are calculated during the checkout process based on the weight and dimensions of the items you've ordered, as well as the destination. We aim to provide competitive and fair shipping rates.
6. Returns and Refunds:
Please refer to our Returns and Refunds Policy for information on returning products or requesting refunds. We are committed to ensuring your satisfaction, and our customer service team is here to assist you with any issues.
7. Delays and Exceptions:
In some cases, delays beyond our control may occur due to unforeseen circumstances. We will do our best to keep you updated if there are any significant shipping delays.
8. Contact Us:
If you have any questions, concerns, or require further assistance with your order or our shipping policy, please don't hesitate to contact our Customer Service team. We are here to help.
Thank you for choosing Goodesign. We look forward to serving you with high-quality furniture and excellent customer service. Your satisfaction is our priority, and we aim to make your shopping experience as enjoyable as possible.